frequently asked questions

Where is your business warehouse?

Our warehouse is in Brisbane. We ship our products from our Brisbane warehouse Australia wide.

What payment methods do you accept on your website?

We accept Visa, MasterCard credit cards through Shopify payment facility. All prices and payments are in Australian dollars.

How much do you charge for delivery?

Flat rate of $8.95 on all orders, unless your order is more than $50 in which case delivery is free.

Do you deliver my order to a PO Box or Parcel Locker?

Yes, Australia Post will deliver your orders to any PO Box or Parcel Lockers Australia wide.

How do I collect my order if I'm not at home?

You will receive a collection card in your mail box if your place is unattended during the delivery. You will be able to collect your order from your local post office at your convenience.

Do you pack and ship my orders discreetly?

All items are packed securely and safely to ensure that they arrive at your door in good working order.

Could I pick up my order from your warehouse?

Unfortunately we don’t offer warehouse or local pickup at the moment. While we deliver all customers' orders by Express Post for Free!